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Q: What is Garena Energy?
A:
Garena Energy is an online credit system. Garena Energy will increase if you stay online. It will decrease if you stay offline for a long period of time. Garena Energy can be used to redeem in-game items from Garena.
Q: How does Garena Energy work?
A:
Garena Energy will increase by 1 unit for every 5 minutes staying online on Garena Plus. It will decrease by 1 unit per 20 minutes after the user stays offline for more than 24 hours from the last logout, until it becomes zero.

The higher the Garena Plus level, the more Garena Energy a user is permitted to gain as an upper limit.
Q: How can we redeem in-game items?
A:
You can go to http://energy.garena.com to redeem the in-game items.
Q: What do I need to take note of before redeeming an item?
A:
Before making a redemption, you must ensure that you have registered an account in the associated game and/or have visited the in-game shop (except for LAN game). Otherwise the redemption will fail and the GE credits deducted cannot be refunded.
Q: Will I get the item immediately after I see the redemption success message?
A:
Not necessarily. You should track the redemption status in ‘My Transactions’. It may take up to about 30 minutes to process your request. And in case a transaction encounters some problems, you can click ‘retry’ to redeem again.
Q: Why am I not able to accumulate Garena Energy anymore even if I have stayed online?
A:
This may be because you have reached the upper limit of Garena Energy for your current Garena Level. Please keep staying online to further increase level up and your Garena Energy limit will also increase accordingly.
Q: My Garena Energy has reached the upper limit but I have gained some more from in-game activities, what should I do?
A:
In this case the energy gained from activities cannot be added your current energy balance. You are highly encouraged to use your energy to redeem in-game items so that you can start accumulating energy again.